Terms of Service
Last updated: September 19, 2026
The service
Jovvo provides an automated missed-call text-back service on behalf of home service businesses (“Client Businesses”). When a consumer calls a Client Business’s phone number and the call goes unanswered, the consumer receives an automated text message in response, asking a small number of questions to help the Client Business follow up.
Consent and message frequency
By calling a Client Business’s phone number, a consumer consents to receive a text message reply to that call. Message frequency varies by conversation — typically an initial message plus a small number of follow-ups (generally fewer than 12), and one final message if the consumer opts out. Message and data rates may apply.
How you're enrolled (call-to-action)
There is no separate sign-up form for text messages. Enrollment happens at the moment you call a Client Business’s own published phone number and the call goes unanswered — this is a reply to a call you initiated, not unsolicited marketing. Before your call is ever forwarded, every caller hears this exact disclosure, verbatim, played automatically:
“Thanks for calling [Business Name]. If we are unable to answer, we will send you a text message to gather a few details about your service request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.”
[Business Name] is replaced with the actual Client Business’s name on every call. This is the complete call-to-action: hearing it and remaining on the line (or simply having placed the call that went unanswered) is how a consumer is enrolled.
Opting out
Reply STOP to any message to stop receiving further texts. You will receive one confirmation message and no further messages after that. Reply HELP for assistance, or contact the Client Business directly using the phone number you originally called.
No warranty
This service is provided “as is.” Jovvo and its Client Businesses do not guarantee message delivery, response times, or the accuracy of automated responses.
Changes
These terms may be updated from time to time. Continued use of the service after changes constitutes acceptance of the updated terms.
Contact us
Questions about these terms can be directed to the Client Business you contacted, or to Jovvo directly at hello@getjovvo.com.